Privacy policy

Who processes your data?

ECOPHONIC ECOSPEAKER, S.L.
Dirección: Calle Oro 7, 1 planta – Húmera – 28223 Pozuelo de Alarcón (Madrid)
Correo electrónico: hola@ecophonic.com
Teléfono: 910 075 004

What rights do you have and where can you exercise them?

You may request the exercise of your rights by sending a letter to ECOPHONIC at the above address or by sending an e-mail to hola@ecophonic.com providing a copy of your identity document and indicating your name and surname, an address for the purpose of notifications and the right you wish to exercise:

Right Content
Access: To consult your data obtaining confirmation on whether or not a treatment of them is being carried out.
Modification: To modify data that are incomplete or inaccurate.
Deletion: To request their deletion when they are no longer necessary, when required by law, when you withdraw your consent or when you object to their processing, among other reasons.
Opposition To request that they are not processed for reasons based on personal circumstances, in which case, once these reasons have been analysed, they will no longer be processed.
Limitation of processing: To block the processing while assessing whether other rights should be exercised, when you object to their deletion, or when you want them to be kept, even if the company does not need to process them, for the exercise or defence of your claims.
Portability: To obtain in electronic format the personal data that you have provided and those that we have obtained during your relationship with the company.
To be free from automated individual decisions: To challenge any decision which you believe may affect your rights and freedoms or legitimate interests and which is based on an automated decision, including profiling.
Withdrawal of consent: So that your data will no longer be processed, which will not affect the processing carried out up to that point.

You may also file a complaint with the Spanish Data Protection Agency (AEPD) if you consider that the processing of your data does not comply with the law.

More information about the processing of your data if you use the Contact us Form

For what purpose is the processing of data carried out?

To answer your request, query or complaint, as well as sending offers and promotions related to our products and information about participation in draws and contests.

Why can said processing be carried out?

With your consent, which you express by sending us your request to proceed, and the consent you provide by ticking the appropriate box to send commercial information, if it is the first time you contact us.

Who else has access to your data?

Commercial information is sent through the Mailjet platform, operated by Mailgun Technologies, Inc, a company based in Texas, United States, which stores customer data in the European Union in secure Google Cloud Platform data centres in Frankfurt (Germany) and Saint-Ghislain (Belgium).

How long will your data be kept?

Your data will be deleted once your request has been fulfilled, if no other type of relationship or interest has arisen from it which determines its conservation, and will be kept for the purpose of sending commercial information as long as you do not withdraw your consent.

More information on the processing of registered user data

For what purpose is the processing of data carried out?

To manage your registration as a user of the website, provide you with your credentials and change your password, if applicable, as well as access to information on orders placed, and send you offers and promotions related to our products and information on participation in draws and competitions.

Why can said processing be carried out?

With your consent, which you express by sending us your request to proceed with your registration as a user, and the consent you provide by ticking the appropriate box to send commercial information, if it is the first time you contact us.

Who else has access to your data?

Commercial information is sent through the Mailjet platform, operated by Mailgun Technologies, Inc, a company based in Texas, United States, which stores customer data in the European Union in secure Google Cloud Platform data centres in Frankfurt (Germany) and Saint-Ghislain (Belgium).

How long will your data be kept?

Your data will be retained until you unsubscribe by withdrawing your consent.

More information on the processing of customer data

For what purpose is the data processing carried out?

To manage and serve the orders received, proceed to billing and collection, keep you informed about the status of your orders and deal with returns and complaints, as well as sending offers and promotions on our products and information on participation in draws and contests.

Why can said processing be carried out?

To guarantee the fulfilment of the contractual relationship established with your purchase and due to the existence of a legitimate interest of the company to keep you informed about offers and promotions by sending you commercial information related to similar products.

Will you provide us with data on third parties?

Occasionally you may provide us with the details of third parties in order to send a shipment, in which case you must do so with their consent.

Who else has access to your data?

The transport company to deliver the order and the Tax Agency if necessary for the fulfilment of tax obligations.

In the event of a complaint procedure being initiated, information should be provided to the relevant Consumer Advice Bureau.

Your data will only be communicated to our bank in the event that it is necessary to refund the payment made in order to exercise the right of withdrawal or in the event of a complaint.

Commercial information is sent through the Mailjet platform, operated by Mailgun Technologies, Inc, a company based in Texas, United States, which stores customer data in the European Union in secure Google Cloud Platform data centres in Frankfurt (Germany) and Saint-Ghislain (Belgium).

How long will your data be kept?

Data related to orders placed are retained for as long as you remain a registered user, otherwise they will be retained for as long as they are necessary to fulfil the responsibilities arising from the purchase.

More information on the processing of participation data for prize draws, competitions and promotions

What is the purpose of the processing? To verify compliance with the requirements established for participation, to encourage participation, as well as to contact the winners and divulge the results.

Why can said data processing be carried out? With the consent you provide by participating in the contest, draw or promotion by accepting the terms and conditions thereof.

Who else has access to your data? The winners’ data is published on the company website and social media: Facebook, Twitter, Instagram, Pinterest, YouTube or Vimeo.

How long will your data be kept? The participation data will be kept for the duration of the competition, prize draw or promotion. The winners’ details will be published on the website and social networks for as long as the information is current.

More information on the processing of contact and identity data of representatives of customer or supplier companies

What is the purpose of the processing? Said data are processed for the purpose of contacting the companies, entrepreneurs or professionals with which ECOPHONIC collaborates or to identify the legal representatives of these companies in cases where legal relations are established with them.

Why said data processing can be carried out? Because the relationship established with its collaborators and suppliers determines the existence of a legitimate interest in maintaining fluid contact with the company through its employees and to be able to verify the capacity of representation of its representatives in legal transactions in compliance with its legal obligations.

Who else has access to your data? Your data is not disclosed to third parties, unless required by law.

How long will your data be kept? For as long as the relationship with your company is maintained and in the case of legal documents for as long as they remain in force or a liability arises from them, or are necessary for the exercise of rights or the defence of the company against claims.

More information on image processing and publication on the website

What is the source of the data? ECOPHONIC holds various events, participates in events and fairs where photographs and videos can be taken.

What is the purpose of the data processing? To keep a graphic record of company activities and events and to promote our products.

Why can said data processing be carried out? We will only take and divulge photographs that do not compromise the interests of the people who participate in our activities, so if you do not wish to appear in said photographs, please withdraw when said photographs are being taken, otherwise you will be giving your consent, of which you will be informed at the time of taking the photographs.

Who else has access to your data? Some photographs are published on the company website and on the social media in which it participates: Facebook, Twitter, Instagram, Pinterest, YouTube or Vimeo.

How long will your data be kept? The photographs become part of the company’s historical archive and the information on the website is updated on a regular basis, although if you do not wish your image to remain on the website or social networks, you can ask us to remove it at any time..