Returns

In case of withdrawal from the purchase, the buyer will have a period of 14 days to exercise their right to withdraw from the purchase contract and return the product purchased without the need to give any reason. The date of the receipt proof of delivery will serve for the purposes of calculating the time limit.

Returns can be processed in the following two ways

a) By sending the product to ECOPHONIC ECOSPEAKER, S.L. with address in Pozuelo de Alarcón (28223), calle del Oro, number 7.

b) Communicating by mail to hola@ecophonic.com the intention to return the product. In this case a person responsible for the website will contact the buyer to process the return process.

The costs of returning the product will be paid by the buyer. The product returned must be delivered in perfect condition and in its original packaging.

By way of exception, the right of withdrawal shall not apply where of products manufactured according to customer specifications or clearly that, due to their nature, cannot be returned to the manufacturer.

Once we receive the returned product we will proceed, within a maximum of 3 days, to the refund of the amount by transfer to the bank account that we provided by the buyer.

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