PRODUCT

What is a Ecófono?

"Ecófono" is a term coined by Ecophonic to define its speakers. Thus an ecofono can be described as a manufactured device which uses traditional methods and environmentally materials to amplify sound in a natural way according to the physical principles of acoustics.

Will UNO for Iphone work with any version of IPhone?

The One for Iphone works for all versions except Iphone 6 and 6 Plus models. However, the One Universal has a perfect compatibility for these two models. We are in the process of developing a specific Ecófono for Iphone 6 and 6 Plus.

Does universal UNO work with any other brand of smartphone?

Universal Uno is designed to run on most smartphones, including Iphone models 6 and 6 plus as well as Galaxy models S3, S3 Mini, S4 and S5.  It is also compatible with Ipad Mini.

To find out if your smartphone is attachable to the Universal UNO you should check that  the thickness of the phone does not exceed 1.5 cm, and also verify that the speaker is located at the top or at the bottom, no more than 3.5 cm from the edges .

If you have any questions you can call us and we will be happy to help you.

What type of finish is used in Ecófonos?

Each piece of Ecophonic is individually subjected to a process of beeswax which is manually applied and subsequently polished.

What I can expect in terms of amplification?

The original volume output increases, ranging from 10 to 15 decibels, depending on the frequency of each sound. This represents an increase of actual audible volume of between2 and 4 times.

Can I leave the case on my phone while listening to music in my EcoPhonic?

All our products are designed in order to use the devices without a cover. However, we found that in many cases a smartphone with cover can also be used in your EcoPhonic, it is just necessary for the whole set to be thinner than the insertion slot.

Are Ecophonic products truly handmade in Spain?

Absolutely, 100%. For us the fact that each piece is made by craftsmen using Spanish wood from sustainable forests, is a hallmark and also gives the quality we are looking for in our products.

Can I ask for my EcoPhonic with personalized laser engraving?

The EcoPhonic products come with a laser engraved with our logo. To customize this print query via mail hola@ecophonic.com

Would EcoPhonic be the only sound system you need?

EcoPhonic is not intended to be a substitute for audio equipment. Unique and handmen pieces are made as a great complement to your smartphone and provide a more than acceptable level of sound amplification. It can also provide alternative uses such as viewing videos or talk handsfree.

What is the meaning of "passive amplification"?

The passive amplification is used to generate a sound amplification without external energy sources. All our products are solely based on the external speaker output device, and it is the design of our EcoPhonic what provides an increase in the volume production.

Are all Ecófonos the same?

Because our products are made from natural woods and its manufacturing process is handmade, no product is exactly like another.
The veins and shades in the same tree can differ markedly depending whether the wood comes from the nearest part of the cortex or it is closest to the nucleus.

We use trees from sustainable forests for our ecofonos so it is interesting to mention that we have seen very significant differences between two products obtained from the same tree.

SHOPPING

How I can buy through the website?

To buy www.ecophonic.com you must follow these steps:

1. Select the product you wish to purchase and incorporate it in the "shopping cart".

2. Enter your details and delivery address where you want to receive your purchase. If you want to make any comment on delivery, write in "Delivery Preferences".

3. Accept the "Terms"

4. Choose the payment method.

5. If the order has successfully been processedyou will receive your email confirmation message along with a reference code of the request.

If you have any doubts with your order you can contact us and we will help you to make your purchase.

Can I order by phone?

No. However, if you have any problems with your order you can call to the telephone customer service and we will solve any questions you have about the terms of payment enabled.

Do I have to register before I buy?

To purchase no registration is required. You simply fill in your details at the time of purchase.

Are the prices that reflect the items are inclusive of VAT?


All prices listed in our online store are inclusive of value added tax (VAT).

BILLING

Can I place an order and billed to the data of a company?

Yes, but for that you must indicate the DNI or CIF in the "DNI / CIF" section.

When ordering, Do I receive an invoice?

Yes, we will send the invoice Along with the order.

SHIPPING TIME

What is the amount of the postage?

Shipping costs mainly depend on the shipping location and on the shipping time mode you choose. These expenses are defined on the website itself. For orders over € 89.00 shipping costs are free, as long as the delivery method chosen is that of 72 hours.

What is the delivery time for an order?

The deadline set is a maximum of 72 hours after placing the order. However, you can choose, for a slightly higher cost, the mode "24 hours", which will give you the opportunity to receive the order before 19:00 pm the day after the execution process.

What courier agency work?

All shipments are made with Envialia agency.

Will I be notified after the shipping of the product is made?

Once the order is in the offices of the courier agency, you will be notified by SMS to your mobile phone with the code shipping and an estimated delivery date. This will require you to include your mobile number on the order form.

What happens when the courier agency can not deliver your order by not having anyone at home?

The courier agency will try to reach you on the cell phone number you specified on the form to set another date and time in a second delivery attempt.

If this second attempt also proves unsuccessful, you can contact the courier agency, within a period of seven days; in such a case you can go to the nearest branch to personally remove the package.

This process will entail no additional expenditure.

If an order is shipped on a Friday, will I receive it on Saturday?

Transit agencies do not share Saturdays, so you would receive your order the following Monday.

What places ships?

Shipments are made to Spain (excluding Canary Islands, Ceuta and Melilla) and Portugal.

Can I specify a delivery time determined?

During the checkout process, you can specify the hours you prefer in the "Delivery Preferences". However, we cannot guarantee that the delivery is made on a specific schedule, as courier companies have established routes and cannot always change them. In these cases, we suggest that you indicate an alternative delivery address so that way you won’t have any problems with the schedule.

PAYMENTS AND PAYMENT

What forms of payment are available?

Payments can be made only through the following means: Credit card or debit card and Paypal.

I placed an order paid by credit card, but I do not know if the payment has been completed.

Currently, almost all banks have utilities to prevent fraud. Therefore, when you place your order and proceed to make the payment, you may be asked some additional key to your card. In these cases you should contact your financial institution to which you should report.

How I can know if they have received the payment for my order?

Once payment has been validated you will receive an email with the order confirmation.

WARRANTY

What type of damage does it cover?

The warranty covers manufacturing defects, it does not cover defects or damage due to improper use or manipulation of material or wear caused by normal use.


In the cases covered by the warranty, you will receive, at no additional cost, an article of the same model

How many years of warranty do the products have?

The guarantee has a term of 24 months.

How I can process a warranty?

You must ask for it by email to hola@ecophonic.com and we will contact you to complete the process, in a maximum of 72 hours.

RETURNS

If I buy something that does not satisfy me, can I return it?

If you're not satisfied with your purchase you have 14 working days to return the product purchased. To calculate the period of 14 days you can use the date that appears on the delivery receipt.

How  can I make a return?

To proceed to a refund you must send a letter to: PROMOCIONART BELOW, SL with address at Avenue M-40, No. 15, 28925-Alcorcón (Madrid). We remind you that the returned product must be delivered in perfect condition and in their original packaging.

Am I supposed to pay some extra cost for returning the product?

If you return the article because you're not satisfied with the product, we will refund the product cost, but the cost of shipment will be borne by you.


If the return is due to a defective product, we assume the entire cost.