Terms of contract


The general conditions of contract contain important information about commercial transactions in our store www.ecophonic.com, domain exploited by PROMOCIONART BELOW, SL

By completing and submitting a Purchase Order transaction the user expresses adherence to the Conditions of Contract, by knowing and fully accepting them.

Formalization of orders

For the formalization of an order the following steps are followed:

1. Incorporate the product or products selected in the "shopping cart".

2. Fill in the order form. Under "Preferences Delivery" Customer may include comments it deems necessary in order to clarify any matter relating to delivery (additional address information, preferred delivery schedule ...).

3. Accepting these "Terms and Conditions".

4. Choose the payment method to pay the order.

5. If the order has been processed correctly, the Customer will receive an email with a confirmation message and a reference code of the request.

Content and information Website

www.ecophonic.com reserves the right to modify at any time the commercial conditions presented in its website on pricing, promotions or discounts. It is recommended for the Users who have made a purchase before, to review these Conditions of Employment in case they had experienced any change.

If a website information mistake or typographical error occurs, at all times outside the will of www.ecophonic.com, it will immediately be corrected. If there is a typographical error in one of the displayed prices and a client has made a purchase decision based on that error, www.ecophonic.com will inform the customer about it and the customer is entitled to cancel the purchase without any cost part.

Photographs respect as much as possible the essence of the product, but differences in color or finish may result as a consequence of our products being made of natural wood and handcrafted so small irregularities or streaks may appear as a part of the product’s personality. For the foregoing reason, www.ecophonic.com will not be responsible for any differences that may exist between the product displayed and the original product.

Rates and taxes

The product prices displayed on the website include Value Added Tax (VAT). To calculate the total price of a product the corresponding shipping amount should be added.

Payment methods

The selected order can be paid by credit card, debit card or Paypal. All these payment solutions are completely safe.

The buyer's bank details will not be preserved in any case for www.ecophonic.com. A request shall not be made unless there is a validation of the payment.

Shape, expenses and shipping information

Orders will be delivered to the address indicated in the order form, so www.ecophonic.com assumes no liability if delivery cannot be made as a result of incorrect, inaccurate and incomplete data.

The customer agrees to allow the delivery of the order by providing a delivery address. In case of default by the client of this obligation, www.ecophonic.com shall have no responsibility for delays or failures in delivering the order.

For cases in which the delivery of the order results not possible, a second delivery attempt will be carried out free of charge. If after this second attempt the order cannot be delivered, the client may contact the agency through the phone number received in a sms at the time of launch Shipping.

Orders will be delivered through courier Envialia.

Shipping costs are listed on the website by sending performed instead of by number of units, so that a consignment may contain more than one product.

For amounts over € 50.00 shipping will be free, as long as the method of delivery chosen is that of 72 hours.

Two modes of delivery are available: a) Form 24 hours. Delivery will be made before 19:00 hours on the day after placing the order. b) Method 72 hours. Delivery will be made no later than 72 hours from placing the order.

Unless expressly indicated the choice of mode 24 hours, shipments will be made via the mode 72 hours.

In the case of a breach of contract on our part, as for example not having a product available when ordering it, the consumer shall be informed of this unavailability, with a commitment to resolve the issue as soon as possible.

Under the law on the Management of Land Transport, the customer must verify the products upon receipt and expose all the caveats and complaints in the document delivery receipt.


www.ecophonic.com offers for its entire range of products, in compliance with the General Law for the Protection of Consumers and Users, a 24 month warranty against manufacturing defects. This warranty includes the replacement of an identical product as well as the shipment costs and return shipment.

The warranty does not cover defects or damage due to improper handling.

The processing of the warranty must be requested by email to hola@ecophonic.com and within 72 hours an official of the website will contact the customer to complete the process.


In case of withdrawal of purchase and return by the customer, the customer shall have 14 days to exercise its right to terminate the purchase contract. In order to calculate the period of 14 days referred, the customer should use the date on the receipt of delivery.

Cancellations must be sent by letter to: PROMOCIONART BELOW, SL with address at Avenue M-40, No. 15, 28925-Alcorcón (Madrid).

The returned product must be delivered in perfect condition and in the original packaging.

Exceptionally, the right of withdrawal does not apply in the case of products manufactured to customer specifications or clearly personalized which, due to their nature, cannot be returned to the manufacturer.

In case of exercising the right of withdrawal, PROMOCIONART BELOW, SL shall refund the amount paid corresponding to the returned products, being the purchaser direct cost of returning and shipping. In any circumstances delivery costs will be accepted without the prior consent of www.ecophonic.com.

The refund will be made by transfer to the bank account chosen by the buyer within 3 days from the date of delivery and receipt of the product.

Obligations of the buyer

The client www.ecophonic.com must agree at all times to provide truthful information about the data requested in the user registration form or when placing an order.

Governing law and comptetent jurisdiction

These Terms and Conditions shall be interpreted under the law. In the case of a conflict or discrepancy in the interpretation or application of these contract terms shall be governed by the provisions of the applicable legal matters relating to jurisdiction.

In the case of the purchaser being domiciled outside Spain, both parties will be submitted, hereby expressly any other jurisdiction, to the Courts of Madrid (Spain).

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